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AI Support Automation
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AI Receptionist — After-Hours Patient Bookings
After-hours AI voice agent that handles new patient enquiries and books appointments.
introduction
A growing dental practice was turning away new patient calls after hours and on weekends. Patients who couldn't reach the practice during business hours simply called the next clinic on Google.
the challenge
The practice needed to capture new patient enquiries 24/7 — answering questions about services, availability, and booking appointments, even when the front desk was closed.
Solution
We deployed an AI receptionist powered by Vapi that answers calls, handles common questions, checks availability in the PMS, and books appointments. Complex queries are escalated to staff via SMS.
Result
24/7 call coverage without additional staff
35+ new patients booked per month via after-hours calls
92% of routine enquiries fully handled by AI
Zero lost calls outside business hours
We Build Automation Without the Wait
"The process was clear from day one, an Australian focused approach is the way. We always knew what was being built, why it mattered, and how it would scale with our business."
Leo Houssami
Chief Operating Officer
