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No-Show Reduction

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No-Show Reduction // Multi-Chair Practice

AI voice reminders and no-show recovery calls across a multi-chair Australian dental practice.

no-show-reduction-multi-chair-practice

introduction

A multi-chair dental practice in Melbourne was losing an estimated A$6,000+ per month to missed appointments. With a no-show rate hovering around 22%, receptionists were manually calling patients, a process that was inconsistent, time-consuming, and still missing a significant portion of at-risk appointments.

the challenge

The practice needed an automated system that could:


  • Contact patients at 48hr, 24hr, and 2hr before appointments

  • Automatically attempt recovery calls for no-shows

  • Integrate with their existing practice management software

Solution

We deployed an AI voice and SMS reminder system using Vapi and n8n, integrated with the practice's PMS. The system runs multi-touch reminder sequences automatically — no receptionist intervention required.

Result

  • No-show rate dropped from 22% to 6% within 8 weeks

  • A$8,200 in monthly revenue recovered

  • Receptionist phone time reduced by 15+ hours per week

YOUR FIRST REVENUE AUDIT IN 48 HOURS.

01

"Tell us your PMS, patient volume, and whether you use CDBS. Takes 20 minutes."

BOOK A 20-MINUTE CALL

01

"Tell us your PMS, patient volume, and whether you use CDBS. Takes 20 minutes."

BOOK A 20-MINUTE CALL

01

"Tell us your PMS, patient volume, and whether you use CDBS. Takes 20 minutes."

BOOK A 20-MINUTE CALL

02

"We identify unclaimed CDBS, DVA, and health fund revenue in your current patient database. You see the number before you commit to anything."

WE RUN YOUR ELIGIBILITY AUDIT

02

"We identify unclaimed CDBS, DVA, and health fund revenue in your current patient database. You see the number before you commit to anything."

WE RUN YOUR ELIGIBILITY AUDIT

02

"We identify unclaimed CDBS, DVA, and health fund revenue in your current patient database. You see the number before you commit to anything."

WE RUN YOUR ELIGIBILITY AUDIT

03

"If the audit shows recoverable revenue, we build and launch. Fixed fee. No surprises."

GO LIVE IN THREE WEEKS

03

"If the audit shows recoverable revenue, we build and launch. Fixed fee. No surprises."

GO LIVE IN THREE WEEKS

03

"If the audit shows recoverable revenue, we build and launch. Fixed fee. No surprises."

GO LIVE IN THREE WEEKS

04

"Every month you receive a report showing exactly what was recovered, CDBS claims identified, recall appointments booked, health fund revenue captured."

YOU SEE THE RESULTS

04

"Every month you receive a report showing exactly what was recovered, CDBS claims identified, recall appointments booked, health fund revenue captured."

YOU SEE THE RESULTS

04

"Every month you receive a report showing exactly what was recovered, CDBS claims identified, recall appointments booked, health fund revenue captured."

YOU SEE THE RESULTS

"Practiqly is pre-launch and currently onboarding its first pilot practices. If you run a Dental4Windows or Cliniko practice and want to see your unclaimed CDBS and health fund revenue in 48 hours book a call."

Leo Houssami

Chief Operating Officer

Leo Houssami Founder Practiqly

LET'S TALK

LET'S TALK

LET'S TALK

ABN 27 218 061 213 Leo Houssami

@2026 Practiqly

Melbourne Australia

Practiqly