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AI Agents
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No-Show Reduction — Multi-Chair Practice
AI voice reminders and no-show recovery calls across a multi-chair Australian dental practice.
introduction
A multi-chair dental practice in Melbourne was losing an estimated A$6,000+ per month to missed appointments. With a no-show rate hovering around 22%, receptionists were manually calling patients — a process that was inconsistent, time-consuming, and still missing a significant portion of at-risk appointments.
the challenge
The practice needed an automated system that could:
Contact patients at 48hr, 24hr, and 2hr before appointments
Automatically attempt recovery calls for no-shows
Integrate with their existing practice management software
Solution
We deployed an AI voice and SMS reminder system using Vapi and n8n, integrated with the practice's PMS. The system runs multi-touch reminder sequences automatically — no receptionist intervention required.
Result
No-show rate dropped from 22% to 6% within 8 weeks
A$8,200 in monthly revenue recovered
Receptionist phone time reduced by 15+ hours per week
We Build Automation Without the Wait
"The process was clear from day one, an Australian focused approach is the way. We always knew what was being built, why it mattered, and how it would scale with our business."
Leo Houssami
Chief Operating Officer
