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Process Automation
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Recall Automation — Dormant Patient Reactivation
AI-powered recall system that reactivates dormant patients without receptionist time.
introduction
An established dental practice had over 1,200 patients who hadn't visited in 12+ months. Manual recall efforts were sporadic and relying on the front desk to make hundreds of calls was not sustainable.
the challenge
The challenge was reaching over a thousand dormant patients with personalised recall messages — at scale — without hiring additional staff or overwhelming the reception team.
Solution
We built an automated recall engine using AI voice calls and SMS sequences. The system identifies lapsed patients, sends personalised recall messages, and books interested patients directly into the PMS.
Result
1,200+ dormant patients contacted in the first month
18% reactivation rate
A$4,500 in monthly recurring revenue from reactivated patients
Zero receptionist time required
We Build Automation Without the Wait
"The process was clear from day one, an Australian focused approach is the way. We always knew what was being built, why it mattered, and how it would scale with our business."
Leo Houssami
Chief Operating Officer
