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Patient Recall
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Recall Automation // Dormant Patient Reactivation
AI-powered recall system that reactivates dormant patients without receptionist time.
introduction
An established dental practice had over 1,200 patients who hadn't visited in 12+ months. Manual recall efforts were sporadic and relying on the front desk to make hundreds of calls was not sustainable.
the challenge
The challenge was reaching over a thousand dormant patients with personalised recall messages — at scale — without hiring additional staff or overwhelming the reception team.
Solution
We built an automated recall engine using AI voice calls and SMS sequences. The system identifies lapsed patients, sends personalised recall messages, and books interested patients directly into the PMS.
Result
1,200+ dormant patients contacted in the first month
18% reactivation rate
A$4,500 in monthly recurring revenue from reactivated patients
Zero receptionist time required
YOUR FIRST REVENUE AUDIT IN 48 HOURS.
"Practiqly is pre-launch and currently onboarding its first pilot practices. If you run a Dental4Windows or Cliniko practice and want to see your unclaimed CDBS and health fund revenue in 48 hours book a call."
Leo Houssami
Chief Operating Officer
